-By Jane Halford

Are you like me…interested in artificial intelligence (AI) but too busy to see how it could help you and your organization? Since ChatGPT launched, I've pushed myself to do small, safe experiments with AI to see how it can make a difference to our clients and team. Here are four “wins” and one AI “fail” to encourage you to experiment forward.

1. WIN - Automating Routine Tasks

AI has been a game-changer in handling the tasks that are important, but no one wants to do. For example, how do you set or check breakout groups to ensure the participants can work with each other member of the group? You can have the plan in minutes by adding to ChatGPT the number of discussions during a session, a list of the participants, the group sizes, and any other instructions. We didn’t use the participants' real names. Instead, you can use letters to represent the names and then substitute the actual names in your plan after the AI creates the list. Intentionally mixing up groups drives the clients’ experience, and we can spend more time planning with our clients.

2. WIN - “Ask Jane” – Safe, Custom AI

I didn’t anticipate that our clients, potential clients, and even our team would turn to our custom AI called “Ask Jane” as much as they have to explore our expertise. Recently a friend couldn’t reach me, so he typed in his questions to “Ask Jane”. The AI gave him instant information. By the time I responded (as a human), he already had what he needed. I must confess that I thought the AI did better on some of the answers! How did we make our AI? We used Searchie to upload all of our video and written content. Then, we linked the AI to our website, which was created in Kajabi. Searchie only uses the information we uploaded. That means there’s no risk that it will pull from others’ copyright information or be vulnerable to other risks such as pulling information that we do not agree with.

3. FAIL – Graphic Design

We thought we could save time creating a graphic for an online event using AI. We added the event information and a description of our ideal participant. The image at the top of the blog is what it designed. Horrible spelling mistakes and an ugly image. This was a quick, safe “fail”. Next time we’ll start with design programs or engage our awesome, human graphic designer.

4. WIN – Know Our Clients

Our clients are busy board members, business owners, and CEOs. What matters most to them? How do they learn? How can we serve them best? First, we (as humans) had to do the hard work to clarify who we support and with what specific professional services. With that information, ChatGPT could help us better understand those client profiles. We never use real names or companies. We focus on industries, geographies, and other characteristics. By knowing our clients, we can develop more customized services and interesting social media for them.

5. WIN – Brainstorming and Overcoming Writer’s Block

How many times do you start a project or document and just sit there thinking “where do I begin?” In the past few months we’ve turned to GG, the new AI by Mastermind.com. There are two aspects of GG that make it a go-to starting point for brainstorming. The first is that GG provides you with prompts! Rather than struggling with knowing what to ask the AI to help you, GG just needs you to start a conversation, and then it will ask you what directions you are most interested in. Secondly, GG is programmed to write in the encouraging and enabling tone of Dean Graziosi and Tony Robbins. That style is consistent with how we interact with our clients.

In such a busy and stressful world, I am taking great joy in our AI experiments. I celebrate the wins and laugh at the failures. Without ever using confidential information, AI has freed up time for us to spend with clients and provide them with more value-added insights.

What’s your next AI experiment going to be?